Frequently Asked Questions by our Satisfied Customers:
Q. Can we pick up from your location?
A.Yes, you can pick up most items from our locations. Some heavier items are not offered for pickup because of safety concerns. We do offer delivery and setup for all items for an additional fee.
Q. Do you offer delivery and setup?
A. Yes, we offer delivery and setup. Please submit a quote request with the items you are interested in or contact the office to receive the delivery fee for your city.
Q. What are your hours of delivery?
A. Deliveries are set based on type of event, event start time, weather, location and delivery workload. Regular delivery hours vary during the year depending on daylight but generally are 9am – 3pm. Customers will be given a 2-hour delivery window. Once you reserve your equipment, we will work with you to coordinate the delivery time.
Q. Do you provide any instruction on setup.
A. Yes, if you need, we provide general setup and safety instructions of equipment.
Q. Do you set up the equipment?
A. Yes, we offer setups for all our equipment. Setup is a option on most items, please ask a team member for the delivery/setup rates.
Q. Do you rent tents?
A. Yes, we have tents in a variety of sizes.
Q. Do I have to get approval, permit or license for setup?
A. You may have to get a permit depending on your location and size of tent. Customers are responsible for any and all permits, authorizations or approvals needed for setup of tents, inflatables or equipment. Customers should check with landlords, HOA or town officials for guidelines before reserving equipment.
Q. Do you have a minimum order size for delivery?
A. No
Q. What is your reservation policy?
A. A $50-$500 deposit is required to secure all reservations. The balance is due upon delivery except for inflatables. Inflatables balance due upon delivery. Special order items are due in full upon order and not refundable.
Q. Can EZ Rentalz, LLC hold items?
A. A deposit is required to hold any item. Absolutely no item can be held without a deposit.
Q. What if I need to cancel my order?
A. Deposits are NONREFUNDABLE. Inflatables cancellations for weather only must be made by 3pm the day prior to event and supported by a forecast of 35% or more forecast for rain on www. weather.com, severe weather or high winds for full refund. Service fees are nonrefundable. There is absolutely no refund for special order items, such as linens, drapes, custom decorations, etc., or ANY cancellations made after the allotted time period. Downsizing of orders after cancellation period will be charged a restocking fee equal to 50% of rental price of removed items/products.
Q. Do you sell items?
A. Yes, all items can be purchased. Please call or email for sale price. Items availability may be restricted based on rental scheduling.
Q. Can EZ Rentalz, LLC get specialty linens.
A. Yes, we can get almost any linens for your event. Specialty linens are special order and require at least 14 days lead time.
A.Yes, you can pick up most items from our locations. Some heavier items are not offered for pickup because of safety concerns. We do offer delivery and setup for all items for an additional fee.
Q. Do you offer delivery and setup?
A. Yes, we offer delivery and setup. Please submit a quote request with the items you are interested in or contact the office to receive the delivery fee for your city.
Q. What are your hours of delivery?
A. Deliveries are set based on type of event, event start time, weather, location and delivery workload. Regular delivery hours vary during the year depending on daylight but generally are 9am – 3pm. Customers will be given a 2-hour delivery window. Once you reserve your equipment, we will work with you to coordinate the delivery time.
Q. Do you provide any instruction on setup.
A. Yes, if you need, we provide general setup and safety instructions of equipment.
Q. Do you set up the equipment?
A. Yes, we offer setups for all our equipment. Setup is a option on most items, please ask a team member for the delivery/setup rates.
Q. Do you rent tents?
A. Yes, we have tents in a variety of sizes.
Q. Do I have to get approval, permit or license for setup?
A. You may have to get a permit depending on your location and size of tent. Customers are responsible for any and all permits, authorizations or approvals needed for setup of tents, inflatables or equipment. Customers should check with landlords, HOA or town officials for guidelines before reserving equipment.
Q. Do you have a minimum order size for delivery?
A. No
Q. What is your reservation policy?
A. A $50-$500 deposit is required to secure all reservations. The balance is due upon delivery except for inflatables. Inflatables balance due upon delivery. Special order items are due in full upon order and not refundable.
Q. Can EZ Rentalz, LLC hold items?
A. A deposit is required to hold any item. Absolutely no item can be held without a deposit.
Q. What if I need to cancel my order?
A. Deposits are NONREFUNDABLE. Inflatables cancellations for weather only must be made by 3pm the day prior to event and supported by a forecast of 35% or more forecast for rain on www. weather.com, severe weather or high winds for full refund. Service fees are nonrefundable. There is absolutely no refund for special order items, such as linens, drapes, custom decorations, etc., or ANY cancellations made after the allotted time period. Downsizing of orders after cancellation period will be charged a restocking fee equal to 50% of rental price of removed items/products.
Q. Do you sell items?
A. Yes, all items can be purchased. Please call or email for sale price. Items availability may be restricted based on rental scheduling.
Q. Can EZ Rentalz, LLC get specialty linens.
A. Yes, we can get almost any linens for your event. Specialty linens are special order and require at least 14 days lead time.
Download EZ Rentals, LLC Rental Contract
| ez_rentalz_rental_agreement.pdf |
